Achieving Sales on the Telephone Certification
Why you should study with us
Achieving Sales on the Telephone Certification
The Achieving Sales on the Telephone course will teach you the skills and give you the tools you need to succeed in any telesales position. This training course is filled with information about how you can take your basic telephone skills and enhance them to push yourself forward in a telephone sales career. Making sales via telephone is a challenge for most, but this course teaches students tried and true techniques for telephone sales.
You will get a full introduction to the world of telephone sales, and as you work through the course, you will not only receive information about telesales in general, you will also obtain the skills and information to succeed in your chosen field and enhance your earning capabilities.
Introduction to the Achieving Sales on the Telephone Course
This online training course gives you the advantage of being able to study on your own time, and at your own pace. You can continue to work whilst taking the course, and when finishing, you will have the certification you need to succeed in the telephone sales industry. You can access this course from any device with internet access, and you will also have full online support as you study.
The course is also broken up into easy to digest modules, which help to make it easy to manage, even for those who have only a short time each day or week to study. Upon completing this course, you will take a multiple choice test. When passing the test, you will receive your certification in Achieving Sales on the Telephone, which you can use to accelerate your career. You can download and print your certification, or you can have the certification posted to you for a small fee.
What You Will Learn
When you take the Achieving Sales on the Telephone course, you will receive a full overview of working in telephone sales. This course includes:
- An introduction to telesales.
- Information about the skills a successful telephone sales person requires for success.
- A look at what makes people buy something, and how you can use these motivations to your advantage.
- How to communicate with people effectively.
- An introduction to neurolinguistic programming, and how to learn to use it naturally.
- How to use call script samples, and how to personalise them to your style.
- Information on learning about the products and services you sell, and how to effectively present these to potential customers.
- How to build trust with a potential customer, and how to deal with concerns and objections a potential customer might have
- Information on closing the sale and getting a repeat customer
Benefits of the Achieving Sales on the Telephone Course
There are so many benefits of completing the Achieving Sales on the Telephone course including these:
- The ability to study anywhere and everywhere that is suitable for you, as long as you have an online connection.
- Study at your own pace. You can do the course in days, weeks, or even months.
- Since the course is broken down into short modules, you will experience an easy way to learn.
- Online support is available, allowing you to stay on track.
- Improve your prospects when seeking out a job in telesales.
- Affordable pricing.
- When completing the course, you will receive a certification that you can trust.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Achieving Sales on the Telephone Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This course was great!!!!! Made me knowledgeable in more than one way.
I work in a landscaping company doing all HR and Bookkeeping, but wanted to further my education and start being able to help clients more than just sending them an invoice, I wanted to start designing as well. I am still going back and reviewing the plants knowledge and reviewing just in case.
I love that you can download the modules for future reference, I will definitely be using this as a tool. And possibly taking more classes to further my education. Thanks to this course I am on my way!
Renee Cruz
I am over the moon with this course and just had to leave a positive review.
The content is very relevant and completely up to date, it gives a fantastic overview of Advertising which is simple and easy to read and digest. It has helped me understand aspects in my current job role more than I needed. I am confident it would help anyone take the plunge into the marketing world!! The little tests along the way are also really handy, and tests what you have understood.
I would highly recommend this course. I am really looking forward to completing the remainder of this course, and browse what other courses are available. Thank you!!
Danielle Woodall
At age 44, I took a notion to start a new career, so I booked a Travel & Tourism online course with New Skills Academy.
I was actually pretty nervous when I looked at the modules as it’s been years since I studied!
I was pleasantly surprised at how well the course flowed and how uncomplicated it was. The presentation of the course was easy to read and understand.
When I got to the final test, I was nervous, but had no need to be. It was a general test of knowledge and I passed with 70%. I feel proud!
Angela Wilson
I wanted a qualification to back up the practical experience I had gained in my last job. I found logging in and navigating the site very easy and I really like the flexibility it gave me; being able to study around my usual working day. The topics were well laid out and explained and I understood well through relevant examples.
The test at the end was straightforward however some rewording of the multiple answers would make it more understandable. But otherwise I'm really happy with this course and I have actually learnt more than I expected.
I would not hesitate to use this company again and have in fact bought another course since.
Jenna Woollon
Highly recommended ,with good and clear quality and content ,simply lead in payroll world ,absolutely amazing way to gain knowledge and skills for help kick career.
Pete Musial
Have purchased an online training course for an excellent price and I am very happy with the modules, presentation and interesting details contained in the course.
Andrea Berta
Achieving Sales on the Telephone Certification
The Achieving Sales on the Telephone course will teach you the skills and give you the tools you need to succeed in any telesales position. This training course is filled with information about how you can take your basic telephone skills and enhance them to push yourself forward in a telephone sales career. Making sales via telephone is a challenge for most, but this course teaches students tried and true techniques for telephone sales.
You will get a full introduction to the world of telephone sales, and as you work through the course, you will not only receive information about telesales in general, you will also obtain the skills and information to succeed in your chosen field and enhance your earning capabilities.
Introduction to the Achieving Sales on the Telephone Course
This online training course gives you the advantage of being able to study on your own time, and at your own pace. You can continue to work whilst taking the course, and when finishing, you will have the certification you need to succeed in the telephone sales industry. You can access this course from any device with internet access, and you will also have full online support as you study.
The course is also broken up into easy to digest modules, which help to make it easy to manage, even for those who have only a short time each day or week to study. Upon completing this course, you will take a multiple choice test. When passing the test, you will receive your certification in Achieving Sales on the Telephone, which you can use to accelerate your career. You can download and print your certification, or you can have the certification posted to you for a small fee.
What You Will Learn
When you take the Achieving Sales on the Telephone course, you will receive a full overview of working in telephone sales. This course includes:
- An introduction to telesales.
- Information about the skills a successful telephone sales person requires for success.
- A look at what makes people buy something, and how you can use these motivations to your advantage.
- How to communicate with people effectively.
- An introduction to neurolinguistic programming, and how to learn to use it naturally.
- How to use call script samples, and how to personalise them to your style.
- Information on learning about the products and services you sell, and how to effectively present these to potential customers.
- How to build trust with a potential customer, and how to deal with concerns and objections a potential customer might have
- Information on closing the sale and getting a repeat customer
Benefits of the Achieving Sales on the Telephone Course
There are so many benefits of completing the Achieving Sales on the Telephone course including these:
- The ability to study anywhere and everywhere that is suitable for you, as long as you have an online connection.
- Study at your own pace. You can do the course in days, weeks, or even months.
- Since the course is broken down into short modules, you will experience an easy way to learn.
- Online support is available, allowing you to stay on track.
- Improve your prospects when seeking out a job in telesales.
- Affordable pricing.
- When completing the course, you will receive a certification that you can trust.
This course includes
24/7 Student Support
End of course certification
Lifetime access to your course
Compatible with modern devices
ID: YDFT67YHJ
of achievement
This certificate is presented to
Your Name
For completing the
Achieving Sales on the Telephone Certification
on 21st November 2025
Selena Hurford
Selena Hurford
Course Tutor
Daniel Morgan
Daniel Morgan
Head of Academy
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
The pass mark for the test is 70%.
If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
We estimate that the course will take about 6 hours to complete in total, plus an additional 30 minutes for the end of course test.
Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
This course was great!!!!! Made me knowledgeable in more than one way.
I work in a landscaping company doing all HR and Bookkeeping, but wanted to further my education and start being able to help clients more than just sending them an invoice, I wanted to start designing as well. I am still going back and reviewing the plants knowledge and reviewing just in case.
I love that you can download the modules for future reference, I will definitely be using this as a tool. And possibly taking more classes to further my education. Thanks to this course I am on my way!
Renee Cruz
I am over the moon with this course and just had to leave a positive review.
The content is very relevant and completely up to date, it gives a fantastic overview of Advertising which is simple and easy to read and digest. It has helped me understand aspects in my current job role more than I needed. I am confident it would help anyone take the plunge into the marketing world!! The little tests along the way are also really handy, and tests what you have understood.
I would highly recommend this course. I am really looking forward to completing the remainder of this course, and browse what other courses are available. Thank you!!
Danielle Woodall
At age 44, I took a notion to start a new career, so I booked a Travel & Tourism online course with New Skills Academy.
I was actually pretty nervous when I looked at the modules as it’s been years since I studied!
I was pleasantly surprised at how well the course flowed and how uncomplicated it was. The presentation of the course was easy to read and understand.
When I got to the final test, I was nervous, but had no need to be. It was a general test of knowledge and I passed with 70%. I feel proud!
Angela Wilson
I wanted a qualification to back up the practical experience I had gained in my last job. I found logging in and navigating the site very easy and I really like the flexibility it gave me; being able to study around my usual working day. The topics were well laid out and explained and I understood well through relevant examples.
The test at the end was straightforward however some rewording of the multiple answers would make it more understandable. But otherwise I'm really happy with this course and I have actually learnt more than I expected.
I would not hesitate to use this company again and have in fact bought another course since.
Jenna Woollon
Highly recommended ,with good and clear quality and content ,simply lead in payroll world ,absolutely amazing way to gain knowledge and skills for help kick career.
Pete Musial
Have purchased an online training course for an excellent price and I am very happy with the modules, presentation and interesting details contained in the course.
Andrea Berta
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Yet another well laid out course. This is my 3rd course so far with New Skills Academy.
More than likely will be back for another one soon. This course was enjoyable to do, and I learnt a lot and passed first try. My certificate will be up on the wall soon.
Rob Coops
Fantastic course! Well-presented and challenging with frequent assessments. I feel a serious sense of accomplishment having not studied for over 30 years! Videos that accompany each module are carefully thought out and informative. Am so impressed with this course, have now signed up for 3 other courses and recommending New Skills Academy to everyone!
Marva Hudson
Omg im so excited, over joyed and all the good stuff that comes to mind! Wonderful experience doing lessons with New Skills Academy. I look foward to doing more courses with them. I hope this will encourage others to come on board and refresh your minds or to learn something new, it's a win win situation. I want to thank New Skills Academy so much for making this as simple as possible for me.
Shari Anderson
I am a doctor. This course is well organized, covering all areas of CBT. The videos and practical tips are very helpful. All the modules are arranged with good explanations and examples. Also each module consists of quick test and assignment which enables you to gain knowledge. Finally I would like to thank the New Skills Academy team.
Dr. M. Arshad
It was an eye opening course that was flexible and easy to access. I was able to complete it from the comfort of my own home whilst also having the tasks to complete which enabled me to check my knowledge. I know feel much more confident in my field of work and really enjoyed doing it.
Ellie Clarke
This course is a great way to brush up on my rusty excel skills, I recommend this course to anyone looking for something to do during lockdown, it's easy to use and talks you through each stage step by step. It has given me the confidence I need to further my career.
Georgia Darke
This is a great course for any level of knowledge. Very easy to navigate, great practical tasks and explanations are very clear. You can revise any module with no problem. The test wasn’t too hard if you completed every module. It may be handy to make some notes before you start. Overall I'm very happy with my choice. Thank you New skills for my New skills :)
Julia Bobkova
I found this course incredibly useful, as it provided me with practical knowledge which I can implement in my role as a Support Worker. The videos were clear and concise, and the downloadable worksheets reinforced what I had learned as I was able to put pen to paper. Overall, a fantastic course for a great price! I am looking forward to taking on my next one.
Teleisha Harley
